Home About Us Why Choose Us?Unbeatable Value For Money

Unbeatable Value For Money

We believe that our high quality tours at low costs are unique in China. At first glance you may find that some of our tours appear to cost more than similar looking ones from other tour operators. However when you look closer you will find that we offer the best value for money.

Please take the following into consideration:

Absolutely no forced shopping trips or tourist traps.
We pay our guides and drivers a fare salary and performance bonuses
Even more flexibility to change the itinerary or add optional evening events.
Money back guarantee if our promises are not kept.
Can't take the tour?......no risk refund!

China Highlights customers is enjoying
the amazing scenary of Li River

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Absolutely no forced shopping trips or tourist traps

Everyone hates being dragged to endless expensive factory outlets and tourist traps and everyone knows that the guides get paid commissions on the purchases made by the people they bring. We have been trying for years to protect our customers from this ordeal and we now believe that we have succeeded. We guarantee that our customers will be taken to only 1 factory outlet in any 2 full days. This outlet will be chosen not because it pays a good commission, but because the factory manufactures and sells unique product or it has a high cultural significance.

There will be absolutely no pressure to buy; you have the right to tell your travel advisor or your guide (while you are on tour) that you have no interest in any shops. We instruct the guide to follow the tour itinerary that has been planned and agreed to by our customers to avoid unplanned “shopping opportunities”. Guides are requested to advise us before any unscheduled shopping is included, even if it is with the permission of the customer. China Highlights is upfront about shopping, unlike other travel agencies that fail to include shopping in their itineraries; but may nevertheless take customers to three tourist shops a day.

We back this with a money back guarantee. China Highlight will refund the land service costs (excluding hotels, air & train fares, attraction entrance fees and meal costs) immediately, if our guide deviates from the agreed itinerary without permission.

Please note that many of the attractions e.g. the Great Wall, will have shops but these are incidental and not included as part of the itinerary.

We pay our guides and drivers a fair salary and performance bonuses

China Highlights customers is with Grace
Wang, one of the best tour guides at
China Highlights.

Photo

We at China Highlights believe that everybody deserves a fair deal and traditionally guides and drivers have depended on tips and commissions as their sole source of income. Most travel agencies even make the guides pay to take a tour. We feel that this is not a good practice and not in the best interests of the customers because guides then depend on making their income in other ways. We have been moving towards a better, fairer system for a number of years and have now introduced a system where we pay the guides and drivers a fair tour fee and bonuses based on their performance in each tour. We draw our guides from a pool of guides who meet the high standards that we have set. We ensure that they are fairly compensated for their services. Scores and comments on the evaluation forms are used to access the bonuses that are paid to the guide and driver above their base salary. There should be no pressure from the guides for any other payments or to buy from any particular shop. Of course, we realize that some people may like to tip their guide and driver for outstanding service, but this tip is then a tip in the true sense, and not their sole income.

Even more flexibility to change the itinerary or add optional evening events

China Highlights customer is learning
how to make dumplings in their tour.

Photo

Our motto is Discovery your way! We live up to this motto by making the tour as flexible as possible so that the customer is not hemmed in by an itinerary that is restrictive and inflexible. Our guides will do their best to accommodate our customer's request to change a pre-arranged itinerary. We also want to allow maximum flexibility (within the terms & conditions of the tour) by letting the guides make arrangements for night activities and shows. This means that customers can decide on the day if they want to attend a show instead of weeks or months in advance. The guides are experts on what's good in their city, whether it is a show, a restaurant or local market for shopping.

Money back guarantee if our promises are not kept

China Highlights is very serious about keeping our promises so "we are putting our money where our mouth is". If our guides vary from our instructions regarding tipping or shopping we will refund the land service cost (excluding hotels, air & train fares, attraction entrance fees and meal costs) for that city immediately.

Note: Organized Group Tours with Tour Code begin with ZSH and SIC (Seat-In-Coach) tours are excluded.

Can't take the tour.......no risk refund!

We understand that in tough economic times, circumstances change. We want you to come to China but we don't want to cause hardship. We, in collaboration with our suppliers, have changed our cancellation policy to allow the maximum flexibility possible. We will refund all monies received from our customers for tours booked during 2009 up to 14 days before the departure date*. Book with us for a great tour and Maximum Peace of Mind.

**Conditions do not apply to special offer package but this will be specified in the quotation

Further Reading: Why Choose China Highlights to be your agent in China?

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